AM Autoparts Reviews

I placed an order for ignition coils on Friday and opted for next day air shipping. Now it's Monday, and I still haven't received my parts. You'd think that if they notice someone paying for next day air, they would understand the urgency. I'll provide an update once the parts finally arrive.

I bought an engine, and when I put it in, it made this awful banging sound. They wouldn’t let me return or swap it out. What the heck!

These lowlifes post items on Amazon but only send part of what you ordered, then they switch up the listing and claim it was your fault. Thankfully, I grabbed a screenshot of the ad. After three weeks of back-and-forth and listening to these jokers come up with every excuse under the sun to not deliver what I paid for, I had to get Amazon involved. They caught on to the scam and even had to threaten to kick them off the site. I also lodged a complaint with the BBB. Eventually, my order was completed by these scam artists. Seriously, spend a little extra with another company; you'll be glad you didn't waste your cash on these crooks.

They sent the wrong tank and then tried to charge me an extra 40 bucks to send the right one. Customer service is as clueless as a rock... total waste of time.

I purchased powered mirrors for my truck through AM auto parts on eBay. It prompted me to enter my vehicle details to check compatibility. I did that, and they confirmed it would fit. So, I went ahead and ordered them. I used these mirrors for two years out of a ten-year warranty before they stopped functioning. When I reached out to them, they refused to replace them. There’s no customer service phone number available, just email. They only reply once a day, and no manager seems to want to step in. Seriously, steer clear of these folks. If you choose to buy from them, you’re asking for trouble!

First Am Auto Parts promises that the part will fit, but the one they sent me? It didn’t fit at all, and I was fine with that. But then I tried to send back the incorrect part, and I still can’t manage to return what they sent.

This company is really sketchy. We carefully followed every step they laid out for installing and then returning a Subaru Impreza engine we bought, which ended up failing just a few weeks after we put it in. After making countless phone calls over several weeks, they finally told us we’d get a full refund. But after waiting even longer, I called again only to find out that they claimed there was nothing wrong with the engine. They said they’d be deducting a restocking fee and shipping costs from my refund. I even had my mechanic on the line to back me up about the engine being locked, and they promised to investigate. But I didn’t hear back from them until I got a check in the mail that was only a partial refund, along with a note saying the engine was returned without any issues and that the warranty was void. Seriously, do yourself a favor and take your business elsewhere; this place isn’t trustworthy. I’m also reporting them to the Better Business Bureau.

I ordered some parts from AM Auto Parts and shelled out extra for next day air via UPS. Five days have gone by, and I still haven't received the part. I won't be coming back to them.

I placed an order for a fuel pump for my vehicle on Sunday, 10/09/22 around 4 pm, opting for 2nd-day expedited shipping at a cost of $15. There was no indication of an estimated delivery time during checkout or anywhere else, but I really needed the part by Tuesday 10/11/22 to avoid a rainstorm expected on Wednesday 10/12/22, which would stick around for a week and drop the temperatures into the 40s. From what I know, 2nd-day shipping means it should arrive within two business days. But after I completed my order, I found out the ETA was set for Wednesday 10/12/22 by 7 pm, which is actually the 3rd business day in the evening. If I had been aware of this, I wouldn't have wasted $15 on expedited shipping. When I tried reaching out to customer support, their email link gave me a 403 Gateway error, and the phone line just played a message directing me to email or chat. The first chat session cut off while I was still typing, and the second rep pretty much told me to F-off and deal with it, refusing to refund the shipping and ending the chat in a huff. I’m done with this site, and you should think twice too. I hope my $15 was worth the hassle.

I've purchased numerous components from AM Autoparts before and have consistently been pleased. This time, when I raised an issue regarding one of the parts not meeting expectations, they promptly dispatched a replacement at no cost, and the shipping was free too, no hassle involved. I'll surely be returning to them for my car parts needs, all thanks to their genuine commitment to excellent customer support.

I'll keep it brief! Initially, my item went missing, and when it finally showed up, it was delivered to my neighbor instead of my place. I requested a refund due to the awful service, and they even charged me for the return! Honestly, I get why their ratings are so low!

The order page had a prompt saying, 'Need it fast? Opt for Next Day Air at checkout.' I placed my order on Friday morning, hoping to get it by Saturday. I forked out $106.21 for what was advertised as 'Next Day Air' shipping. But guess what? It showed up the next Monday. The only mention of 'Next BUSINESS Day Air' is buried in the FAQ section of their site. There’s nothing on the checkout page that clarifies it’s actually for the next business day. I could've easily ordered from another vendor and had it by Monday with no shipping fees. If I had known it was just 'Next Business Day' at checkout, I definitely wouldn’t have spent $106.21 when I could've snagged it for free shipping elsewhere. They were pretty stubborn when I raised my concerns about the shipping.

Heads up... AM Auto Parts is strictly online for customer service. If you run into any problems, big or small, with your order, Amazon won't assist you. They'll just send you the only ways to reach AM Auto Parts, which are chat and email links. There's no customer service phone number, and it could take another 6 to 8 days to fix things. If you need a repair done quickly, I strongly recommend checking out other options. Overall, from the date you place your order to when you finally get the parts, it’ll take almost two weeks.

This company contacts salvage yards nationwide to order parts and then jacks up the prices. They pretend to be an auto parts retailer in the United States, but they aren't even located here, and they don't keep any parts in stock. They take your credit card details to buy stuff and cheat you out of your cash. Just reach out to a nearby salvage yard and steer clear of these scammers.

A few months back, I ordered new front and rear shocks for my vehicle. The rear ones were spot on, but the front ones didn’t fit right. I've shot off multiple emails but haven’t heard back at all. I tried looking for a phone number, but no luck... their website doesn’t list any contact numbers. I'm really let down.